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Implementation Coordinator
Provo Metro Area
Clerical/Data Entry
JN -122018-94641

You’re a self-starter, a person who constantly looks around and wonders why others aren’t going as fast as you. Sound familiar? If so, look no further than our Implementations Coordinator position! Working for a great company like this can help propel your career into the stratosphere! Your purpose as our client’s brand-new Implementations Coordinator is to schedule installation appointments for newly boarded merchants, but you’ll also be the main point of contact for initial implementations for large merchants, resellers, and a myriad of partners.

Are you ready?

Five Things Our Employee Handbook Won’t Tell You

Why you’re right for the job: communication is your forte.

Keep walking if: you can’t bounce between emails and phone calls within the drop of a hat.

How to impress the boss on day 1: manage a special project and find a great new way to complete the assignment.

Bonus points for: customer service experience and a talent for helping people.

New license plate you’ll need to buy: ONTIME.

Because Life is Better with Bullet Points

Job Duties & Responsibilities

·        Complete inbound/outbound calls and emails with clients in regard to scheduling time to work with an Implementation Specialist

·        Confirm products and needs of clients in accordance with the calendar

·        Communicate with clients during their appointment times and connect them with necessary departments

·        Gauge availability for OnDemand installations/trainings/rush requests as they come in

·        Take inbound calls from the Implementations phone queue and assist with scheduling or redirecting as necessary

·        Aid in special projects, including working with other departments as necessary

Skills & Requirements

·        Strong customer service skills and professional demeanor

·        Ability to work under pressure and communicate well

·        1-3 years’ experience in customer service, technical support, and/or implementation environment